Strategic Communications

Intelligent Office is Canada’s leading provider of customized call management services. We specialize in executing inbound and outbound call campaigns customized for your business. Our Intelligent Assistants are experienced professionals trained to be a member of your staff according to your specifications.

The Strategic Call Management Service is designed to capture all incoming critical calls in a striking, meaningful way.  We can manage high-volume reception environments or provide necessary support to your current business communications process and reception staff.

• Every call, answered live within 3 rings by a bank of associates trained in your business.
• Call processes (inbound/outbound) are completely customized by you.
• We handle current customer call-in numbers, corporate numbers, 800 numbers, email addresses, etc.
• New local or toll free numbers can be created for businesses, projects or targeted marketing campaigns.

You can have you own personal Executive Assistant available to at all times during business hours.  Manage your calendar, set/change appointments, change call availability status throughout the day, perform any administrative duties on demand - for a small fraction of the cost of a full time Executive Assistant.

Our advanced telecommunications technology simplifies the call handling process and captures valuable data on every call.

• Call volumes and characteristics tracked and reported.
• Dynamic Extension – calls can be forwarded to an office phone, to a cell, to a home phone, to wherever without being dropped; and multiple extensions can all ring at the same time.
• Urgent calls can be flagged – if we need to find someone live we will keep going until we do. This is ideal for the capture of major accounts.
• We can place our integrated phones anywhere to create a seamless phone network – sales people can have extensions anywhere via our ‘Intelligent Gateway’.

This is advanced business communications – and it can be used strategically and effectively to capture 100% of critical inbound calls. But, more than that we also handle and generate:

• Email communications.
• Data/Order entry into company systems such as CRM or any Microsoft Office Suite programs.
• Reporting for call volume tracking, trend analysis and more.

Outbound call/email campaigns for account follow-up, appointment setting, lead-generation and business development.

• Develop an Ideal Customer Profile for your business and generate a market base of viable companies.
• Drive Revenue Opportunities into your sales pipeline.

 
Since, our call packages start as little as $200/month, do you require a full-time employee with benefits and vacation time? Simply put, you only pay for the time we are working for you with no need to worry about sick days/call-in’s, lunch breaks, or vacations. Without exception, they are articulate English-speaking professionals with a pleasant phone manner.  Use this valuable service to handle calls full time and save thousands, or use as a backup to your existing reception to cover breaks, sick days, vacations - only pay for what you use.

Call (778) 371-3400 today to discuss the advantages of Strategic Call Management services and what they can mean for you!