Description of Services
Description of Services
Effective October 5, 2023
Dedicated Office. Entitles the Member to have and use a private full-time office with 24/7 access, and except where specifically excluded, Intelligent Assistant services. In addition, Member will have reasonable use of IO common areas within the Intelligent Office suite. Member may only use the office and auxiliary areas of the suite for general office use in the conduct of the Member’s business.
Professional Workspace Plan. Provides the Member access to OnDemand office space and meeting rooms at the discounted Member rate.
Workspace Membership. Members are entitled to use the OnDemand offices and conference rooms in the Suite at discounted hourly rates (subject to availability. Reservations can be made in person, via email, via phone or via the web portal. Members may also use the location address as a business address for routine business matters. IO may accept packages and serve as a drop-off and pickup location for the Member’s business. (Additional fees may apply.) Member may not use the mailing address for registered agent purposes.
Mailing Address. Allows the Member to use the location address as a business address for routine business matters. IO may accept packages and serve as a drop-off and pickup location for the Member’s business. (Additional fees may apply.) Member may not use the mailing address for registered agent purposes.
Business Identity. Includes the Facilities Only services and allows the Member the following:
- Receptionist with live personal telephone answering during normal business hours and voicemail service after business hours (phone service subject to package descriptions);
- Daytime use of office space in the Suite (additional fees apply), subject to availability, including reasonable use of IO common areas (Member may only use the office and auxiliary areas of the suite for general office use in the conduct of the Member’s business);
- A listing in the office directory in the building in which the Center is located (the “Building”), if available.
Phone Answering Services. Entitles the Member to receive phone calls and/or faxes to an Intelligent Office (IO) dedicated business telephone number and to have Intelligent Office Assistants answer those phone calls in the company or business name, in the manner designated by the Member. IO will answer all incoming phone calls, unless otherwise mutually agreed, during normal business hours. Unless otherwise noted, normal business hours are Monday – Friday from 8:30 am to 5:00 PM, excluding federally recognized holidays as follows: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.
IO will answer and direct calls in a mutually agreed upon manner to fit the Member’s business needs. Member acknowledges that due to the imperfect nature of verbal, written and electronic communications, IO shall not be responsible for damages, direct or consequential, which may result from the failure of IO to furnish any Service, including, but not limited to, the Service of conveying messages, communications and other utility or Services required under this Membership Agreement or agreed to by IO.
The Member expressly agrees to waive, and agrees not to make any claim for damages, direct or consequential, arising out of any failure to furnish any utility, Service or facility, any error or omission with respect thereto, or any delay or interruption of the same.
- Intelligent Assistant®. Calls answered live, screened, assisted and announced to an off-site number, also includes “to & from” messaging. Additional Intelligent Assistant services can be included, including, but not limited to, client intake, scheduling, customer service, and outbound calling.
- Screened Forward. Calls answered live, screened and forwarded to an off-site number.
- Simple Forward. Calls answered live and directed to an on-site voicemail or off-site number.
- Live Answer Option. Customized Intelligent automated phone answering system programed to Member’s needs with the ability for the caller to speak with a live Intelligent Assistant or the option of direct routing to additional numbers or voicemail.
- Per Call Plan. Intelligent Assistant service level where individual calls are an incremental charge.
- +Intelligent Workspace. An additional service available to any Phone Answering service member. The package includes a business address, locked mailbox, daytime use of office space in the Center for a maximum of 16 hours a month in 8-hour blocks, membership privileges nationwide with access to hourly office and conference room use.
- 24/7 Phone Answering Coverage. Extends hours of operation for previously listed phone answering services to 24 hours, 7 days a week.
Intelligent Voice® Business Phone Services. As a stand-alone product or an extension of a phone answering service, Intelligent Voice® allows businesses to utilize their business phone number for direct inbound and outbound calling and texting.
